Warranty and returns
Our green products, such as our summer and spring flowering bulbs and perennials, have been grown with the utmost care and are of excellent quality. In order to obtain the desired end result, it is important that the instructions on our site and / or the accompanying (plant) instructions are followed.
Given that we work with a natural product, something can always go wrong, whether with us, on the road with the courier or in your garden. You don't have to worry, you are assured of our 100% growth and flowering guarantee. Please see here for the extended warranty conditions.
The legal warranty applies to all items that you purchase from us. A legal guarantee means that a product is or must do what the consumer can reasonably expect from it, in the case of green products this means growing. Your online order confirmation is also your guarantee certificate.
If you notice something might be wrong with the plant or bulb or if the growth is disappointing, we expect you to contact us immediately. This is best done by e-mail at firstname.lastname@example.org stating your order number.
In order to properly assess the situation and to prevent a recurrence, it is important that you give us a short description and send a few photos of the plant / bulb and the plant location. If the claim under our warranty is justified, we will resolve it as soon as possible. For example, you will receive a new product from us for free and without shipping costs.
For the warmer climate zones, as indicated on our website, different warranty conditions apply, in this case please contact our customer service.
Experience shows that our products often exceed expectations. We are proud of this and appreciate it very much!
Right of withdrawal
You have the right to withdraw from the agreement or purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically take possession of the good.
To exercise the right of withdrawal, you must inform us by an unequivocal statement (for example, in writing, by post, fax or email) that you are withdrawing from the agreement or purchase.
You can use the model withdrawal form made available by us (download here), but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
If you cancel the agreement or purchase, you will receive all payments that you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) and in any case no later than 14 days after we have been notified of your decision to withdraw from the agreement or purchase.
We will refund you with the same payment method that you used to perform the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such refund.
We may wait with a refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you notified the decision to withdraw from the agreement or purchase. You are on time if you return the goods before the 14-day period has expired.
The direct costs of returning the goods are for your account. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
2182 DR Hillegom